Author: Cathy Nash Holley

By Cathy Nash HolleyMarch 3, 2020           In light of the overwhelming challenges confronting the foodservice industry today, including the devastating impact on the industry’s workforce, we are reminded of the infinite value of the hospitality experience, and the importance of personal interaction in foodservice. In our editorial coverage and presentations, we’ve discussed changing consumer values forcing adjustment in traditional foodservice settings, weighed the pros and cons of the takeout and delivery game, and interviewed menu development teams about their approaches to the “delivery dilemma.” Given the peril our industry is up against in the...